Support
Need help with Syngine? Here is how to reach us, plus answers to the questions we hear most.
Contact us
Email: support@syngine.io
Mail: 2501 Grand Concourse, 3rd Fl BBTI, Bronx, NY 10468
We respond to support requests within 2 business days.
Common questions
Signing in
You have one Syngine account that works on the web and in the mobile app. Sign in with Google, LinkedIn, or your email address, using either a one-time code or your password. If a sign-in code does not arrive, check your spam folder and request a new one.
Deleting your account
You can delete your account yourself, without contacting us. In the mobile app, open Settings and choose Delete account. On the web, go to Settings, then Security. Your account is deactivated right away, and after 30 days it is permanently deleted. Changed your mind? Within those 30 days, sign in at my.syngine.io and choose Restore my account. Our Privacy Policy explains what happens to your data afterward.
Reporting content or blocking someone
If you see something that violates our community standards, report it from inside the app. We review reports within 24 hours. You can also block any member from their profile, and manage your blocks anytime in Settings. Our Terms of Service describe the full policy.
Your data and privacy
Our Privacy Policy explains what we collect, how we use it, and your rights. Privacy requests go to the contact listed there.
Legal
This page was last updated on September 2, 2026.